Privacy policy
Protecting your privacy and personal information is important to WorldMark Pty Ltd ABN 68 087 705 262 and its subsidiaries (collectively referred to as “WorldMark”, “we”, “our” or “us”).
This Privacy Policy provides information about the personal information that we collect, and the ways in which we use, disclose and store the personal information that you provide to us. This Privacy Policy is prepared in accordance with the Privacy Act 1988 (Cth) (“the Privacy Act”). Please read this Privacy Policy before you provide any personal information to us. Your use of this website constitutes an acknowledgement that you have been made aware of our Privacy Policy.Personal information collected
We may collect the following kinds of personal information about you:- your name, email address, mobile telephone number and postal address;
- proof of identity;
- make and model of your vehicle; and
- any other personal information that you provide to us for the purposes of making an enquiry, product purchase, booking a service with us, for product warranty administration purposes or when applying for a job or contracting opportunity with us (including employment history, education and professional qualifications).
- create an account on our website;
- book a service via our website;
- purchase a product or service via our website;
- enquire about a product or service via our website;
- make a franchise application;
- join a loyalty or rewards program we administer;
- book a service or product installation via our website;
- deal with us over the telephone;
- sign up to our newsletters or other information publications;
- sign up for an event or trade show;
- enter a competition or promotion;
- email or write to us;
- apply for a job or contracting opportunity with us; and
- have contact with us in person.
We may also collect personal information about you from our franchisees and dealerships that provide your personal information to us so we can provide goods and services to you, including arranging or confirming a booking for a service, administering a warranty, providing information about a product you have purchased, resolving a complaint or responding to a service or product enquiry.
In some cases, we may need to collect sensitive information from you to the extent that it is reasonably necessary for us to provide our products or services or to respond to your complaint, enquiry or application. ‘Sensitive Information’ is defined in the Privacy Acts and includes health information (such as details of medical conditions, medications and treatments). If we do need to collect sensitive information about you, we will only do so with your consent and where it is directly related to the product or service we are providing or complaint, enquiry or application we are responding to, or where we are required to do so by law.
You do not need to provide any information to us unless you elect to do so. However, if you choose not to provide certain types of personal information, we may not be able to supply our products or services to you or answer any enquiries.
Our products and services are not directed at children under 18 and we do not knowingly collect person information from children. You may contact us if you believe we have received personal information from a child whose age requires parental consent.
Using and disclosing personal information
We may use your personal information to:- provide you with goods and services, including product installations;
- provide you with service updates;
- answer any of your queries and respond to any complaints;
- administer any product warranties;
- send you marketing communications, such as special offers or other services (you can advise us at any time if you decide not to receive marketing communications through the unsubscribe function in the direct marketing communication);
- contact you to assist us to improve our products and services (eg surveys);
- conduct promotions, competitions, giveaways and events;
- assess your application for employment or contract work with us;
- to prevent or investigate any potential, suspected or actual fraud or breaches of law and conduct fraud, risk reduction and creditworthy checks;
- manage, train and develop our employees and representatives;
- manage complaints and disputes and to report to dispute resolution bodies; and
- administer our websites and loyalty programs, comply with our legal obligations and retain business records.
We may also disclose your personal information:
- if you have consented to that disclosure (for example at the time you provided to us your personal information); or
- to the extent that we are permitted by the Privacy Act to do so or as required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend our legal rights.
Overseas disclosures
In some cases, we may share your personal information with our service providers and suppliers based outside of Australia, including New Zealand, the United States of America, Canada, United Kingdom and countries of the European Union. Where we do this, we require these parties to take appropriate steps to protect that information.Our online stores
We engage a third party ecommerce provider for the purpose of processing online payments for purchases made through our online stores.
This ecommerce provider may collect your personal information for the purpose of processing payments made by you through our online stores.
Personal information collected by our ecommerce provider for this purpose will only be collected directly from you through our online platform and will be managed in accordance with this privacy policy and the privacy policy of the ecommerce provider.
Securing your personal information
We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.
We will only store personal information you provide electronically on our secure servers.
We control access to information and transmission of information through the use of pre-authorised user accounts with restricted access privileges. However, the transmission of information via the Internet is not completely secure and prone to error. We will do our best to protect your personal information. We cannot guarantee the accuracy or security of your personal information; any transmission is at your own risk. Once we receive your information, we will use our best endeavours to use security features to try to prevent unauthorised access.
Cookies and similar tracking technologies
This website uses cookies and similar tracking technologies (including Google Analytics) to support administrative and content management functions and improve user experience (including to store viewing preferences for website areas where website content display can be customised). However, no personal information is collected. When you visit this website, we compile data that records and logs your visit with the following information collected strictly for statistical purposes only:- User’s server address.
- Date, time and length of the visit to the site.
- IP address derived location (country/region level).
- Pages accessed and documents downloaded.
- Search words used.
- Previous site visited / returning browser.
- Type of browser, device and operating system used.
Other websites
We may provide hyperlinks or pointers to other websites maintained by third parties. The links to third party websites are provided for your convenience and information only. The content in any linked website is not under our control so we are not responsible for the content, including any further links in a third party site. If you decide to access any of the third party sites linked to this website, you do this entirely at your own risk.Website content is for your convenience and information only
This website is provided to you without charge as a convenience and for your information only. By providing access to our website content, we do not warrant or represent, and you should not assume, that the content on this website includes all information pertaining to us or that such content represents the most current and up-to-date information that is publicly available with respect to us.
Accessing and correcting the personal information which we hold You may request at any time to access any personal information which we hold about you by contacting us. We will provide you with the information you have requested within a reasonable time (unless we are permitted under the Privacy Act to decline to provide you with access to that information) provided that you have provided sufficient proof of identity. In some circumstances, we may require you to pay a reasonable charge for the provision of access. We will notify you if a charge is payable and, where practical, the amount of the charge.
If the information we previously collected from you is out of date or incorrect, you can contact us and we will take reasonable steps to correct it.
Updating this Privacy Policy
We may update this Privacy Policy by posting a new version on this website. When this Privacy Policy is significantly amended, we will take steps to notify you of any changes to the email address you have provided us. However, you should check this website occasionally to ensure you are familiar with any changes made to this Privacy Policy from time to time.Further information/complaints
If you would like any further information or wish to make a complaint, please contact our Privacy Officer.
We will respond to any complaint as soon as possible but within 10 working days to let you know who is responsible for managing your complaint. We will try and resolve your complaint within 20 working days but if this is not possible we will let you know. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
Our Privacy Officer can be contacted at:
WorldMark
Level 9, 3 Nexus Court
Mulgrave Victoria 3170
Phone: +61 3 8809 2700
Email: privacyofficer@worldmark.com.au